I know two people who can’t share ideas with each other. They don’t trust one another, so every comment is met with skepticism, which breeds indignation and ultimately… anger.
I know others who have been trained, like one of Pavlov’s dogs, to not speak up when they disagree with an idea. It’s too risky because they’ve been burned too many times.
There are still others who won’t even share their own ideas… no matter how great. They’ve been told they’re not creative (or simply never told they ARE creative), so they discount any contribution they could bring to the table.
I’ve come to the conclusion that there is no such thing on earth as “a free exchange of ideas.” Every transaction involving an idea is weighted with some amount of risk. Risk of pain, embarrassment or validation of a perceived reality.
There’s risk attached to sharing ideas. I think we all realize that. What do we do to address it though?
We open up people for criticism all the time and paint it as an opportunity to “voice your opinion” or “be heard.” We may even try to reassure by saying, “There’s no such thing as a bad idea.” Sure there is. We need to quit lying about it.
Quit lying to our employees.
Quit lying to our audiences.
Quit lying to ourselves.
What do we do to communicate how much we value ideas? Do we reward risk-taking or simply reward results? Do we reward ideas we agree with, or ones that challenge us?
I don’t have the answers. But I am searching for ideas here.
The Casual Fridays blog is about business in blue jeans. It's about doing the REAL hard work of today. Pausing, thinking and asking the questions others won't ask.
Steve
April 6th, 2007 at 9:11 pm
I think your answer rests — at least in part — in you first sentence. When there is an absence of trust, there is an absence of free-flowing ideas. There is an epidemic of mistrust in today’s business environment. We may trust each other on the surface, but we are often afraid to expose our inner thoughts and feelings for fear of being ridiculed. So we clam up, shut up, and go with the flow. At least it earns a paycheck…
Mario Vellandi
April 7th, 2007 at 12:28 pm
Dustin,
I was wondering the best way to answer your question, and I remembered the classic “suggestion box” in organizations. This is usually a broken system because for it to work, even if we discuss new ideas within a regularly scheduled staff meeting, the idea has to wait to be heard. By that point it may have lost its momentum by the author, and in-person meetings won’t generate as much feedback in comparison to…
An ideation group blog, where org/dept. members can submit new ideas or start conversations. I saw an excellent depiction of this scenario by David Armano this morning at:
http://tinyurl.com/yqnoph
DUST!N
April 9th, 2007 at 5:26 pm
Thanks guys. Great suggestions.
Steve, very true. And re-establishment of trust is difficult to facilitate. Maybe there needs to be an attempt to “start fresh.” Some way to break out of the cycle and elevate the conversation.
Mario, maybe a new platform like the ideation blog could help. It’s a beautiful idea and though it probably introduces many smaller issues, it resolves some big ones… namely, breaking free of trained routines and dynamics.
I’ll have to give this some think-time.
Eric
April 19th, 2007 at 8:27 pm
Good discussion. Several items that come to mind for me. One is in regard to the authority or influence we are “given” as leaders. Our power is temporary, yet many leaders hold onto it with an iron grip instead of giving it away. The truth is, it will eventually be taken away.
The other is that leaders often feel they need to know everything because they are the “final authority”. Leaders with this mindset can become insecure, hoping that they will not get found out. The truth is, they are already found out and only fooling themselves in maintaining so rigid a faced.
Finally, speaking of trust, Pat Lencioni’s book, 5 Dysfunctions, lists trust as the foundation upon which all good business teams are built.
Have fun, -Eric