Good In A Room

Sometimes it’s harder to blog once a week than everyday. So, I’m going to start blogging as much as possible to get out of the funk I’ve been in. Should make things a bit more organic and not so planned.

Just read a Tom Peters “Cool Friends” interview from a few weeks ago with Stephanie Palmer, author of Good in a Room: How to Sell Yourself (and Your Ideas) and Win Over Any Audience.

Good In A Room book   Stephanie Palmer

Here are a few of my favorite nuggets from the interview:

tompeters.com asks …

Stephanie, what’s the big idea here?

SP: “Good in a room” describes anyone who presents themselves and their ideas effectively. The phrase originated in Hollywood and it’s used by agents and producers to describe people who pitch ideas well. I teach people to use, in their own industry, the tactics that work in Hollywood.

……….

Tom Peters has espoused the elevator pitch as one of the supporting columns of Wow Projects. The goal of the elevator pitch being, if you get into an elevator on the first floor with your boss and you’re trying to sell an idea, you want to sell it by the time you get to the 35th floor. You say the elevator pitch is a myth. Why is that?

SP: I think the term “elevator pitch” incorrectly implies that it’s appropriate to pitch in an elevator. Communicating quickly and concisely is important, but you should never pitch when you don’t have time to continue the conversation. A moment’s access with someone who doesn’t know you is not an opportunity. Your first interaction with someone sets the stage for the relationship to come. You shouldn’t start pitching your idea to someone before they know who you are enough to care about what you’re saying in the first place.

High-level buyers are pitched all the time. They know when they are hearing something that’s been repeated to dozens of other people. If you haven’t taken the time to build rapport and customize your pitch to that person’s specific needs, it’s a sign that you’re an amateur. Every buyer is unique, and your pitch should reflect that.

……….

You also say that networking is a waste of time. Why?

SP: I think most people who think they’re successful as a result of using traditional networking techniques succeed in spite of those techniques, not because of them. Traditional networking is generally a quantity-based approach. The idea is that if you meet enough people, accumulate enough names, you will eventually find people who are a good fit. On the surface this makes sense; you’d need a large pipeline of people because statistically only a few of them would be a right fit for your business. It’s a bulk mail strategy, sending out a lot of letters and seeing what comes back. But bulk mail is expandable, whereas we are not. The bulk mail approach doesn’t work so well in establishing genuine relationships because we only have so much time.

Therefore, instead of spending small amounts of time with lots of people, I suggest spending more time with fewer, carefully chosen people. Use a quality based approach. Upgrade from bulk mail to a handwritten letter with a first class stamp.

……….

But in as much as you don’t believe in the standard group theory of networking, you do still have a network. You categorize people a little differently than most people’s A, B, and C lists. Could you describe your system?

SP: I don’t like using the terminology of A, B, and C groups, simply because I know that I don’t want to be on anyone’s C list, and I don’t think that anyone else does, either. I start with Good People to Know, which is anybody who I think for any reason might be someone I would like to know in the future. It may be someone whom I’ve met at a conference or a barbecue. If I think that person is really interesting for whatever reason, business or personal, I’m going to include them in my Good People to Know.

If I meet someone, and I know that I have no interest in them, I’m not going to include them in my rolodex or keep tabs on them. Doing so is like being a relationship pack rat. I’m not looking to have the world’s largest network so that I can brag, “Oh, I have 10,000 people in my list.” I want to be more focused.

My next group I call the VIPs. Those are people whom I would like to have a business relationship with, but maybe I don’t know them. They’re my target list. Twenty people is the maximum that you should have on your VIP list.

My last group, and most important, is the Inner Circle. Those are the people that are closest to you, who support you professionally and personally. Those are the relationships that I spend the most time nurturing. Their support has been the most valuable for me, personally and professionally.

……….

It looks like a worthwhile book, so I’m buying a copy. Might write my own review when I finish it.

You can see more about “Good In A Room” on Stephanie Palmer’s website.

 

Optimized Book Reading

I was working on a post for last week, but wanted it to be spend more time on it. (faulty ‘perfectionistic’ thinking on my part)  I’ll post it Friday.
To make up for it, here’s an article I found on optimizing your book reading experience:

How to Get the Most Out of Your Books

I read quite a few books.  I enjoy reading.  But at the end of many books, I feel like I could do more to retain and/or apply what I’ve read.

Maybe you have other pointers or ideas for the optimal book reading experience.  Feel free to share.

 

Just Reminding Myself…

The Now Factor book

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…to buy this later.

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I’ve always been an avid reader, but lately I have come across some outstanding books that have changed the way I look at things forever. I’ll explain why I (might) highly recommend you pick these two books up today.

Made to Stick book

Made to Stick, Chip Heath & Dan Heath

Who should buy this book: Anyone who needs to sell ideas. In today’s idea economy, that’s pretty much everyone.

What this book changes: Even the best ideas die too young. Made to Stick changes the way you present ideas so they’re “stickier” and therefore more likely to live on.

What I liked: The Heath brothers did a great job of distilling a formula for packaging great ideas. They show how this formula is evident in today’s stickiest ideas as well as some that have lasted thousands of years.

What I didn’t like: I really enjoyed the book, so what I didn’t like is fairly superficial. I didn’t care for their choice in acrostic (S.U.C.C.E.S.S.). It works to communicate the message (the stickiest ideas are simple, unexpected, concrete, credible, emotional, and stories) but it seems a bit generic, long, and duplicate letters (three s’s and two c’s). Ironically, I think it causes their acrostic to fail its own test by not being simple.
Rating: 5 out of 5 FingerprintsFingerprintFingerprintFingerprintFingerprintFingerprint

The Houdini Solution bookThe Houdini Solution by Ernie Schenck

Who should buy this book: Those seeking a higher level of creativity at work. Those who don’t think they’re creative. The hypercreative who are constantly shot down because their ideas are “too far out there.”

What this book changes: The Houdini Solution removes some of the mystique from creativity. It fights the notion that truly creative ideas are all OUTSIDE the box. It shows how accepting your boundaries actually can increase creativity and make it more effective.

What I liked: “The Houdini 50″ – a list of 50 creative training techniques selected by Ernie are printed at the back of the book. This list by itself is worth the cost of buying the book. Also, the book is very approachable. Even though Ernie is an advertising expert, this book speaks to people with no ad experience at all. His precepts are applicable to almost any field.

What I didn’t like: The cover. It’s simply not compelling and I’m afraid many will pass over it because it doesn’t truly communicate the message within. The message focuses on thinking INSIDE the box… but there’s no box on the cover.

Rating: 5 out of 5 FingerprintsFingerprintFingerprintFingerprintFingerprintFingerprint

Under the magnifying lens:

Pop! by Sam Horn

Pop! Stand Out In Any Crowd by Sam Horn

An enjoyable and somewhat surprising read so far. I’ll be reviewing this book in the near future.

 

Overlooked Marketing Edge

Here are a few tidbits from my presentation yesterday. I spent most of my blog time (and more) preparing to speak at Entrepreneur’s Day, so this might be my only post this week.

The Marketing Proverb

The Well

If this is a marketing proverb, what is the moral?

holler1.jpg

or, some ad agencies prefer to

Send in the Clowns

…simply entertain.

Do you ask this question?

How did you hear about us?

TV

Radio

Newspaper

Direct Mail

Billboard

Other

Hey car dealers… want to see some results?

TV Doesn't Influence Car Purchases

Cars

When you see 71% of car purchasing decisions are influenced by word of mouth…

Tiger

You’re right, but you can…

Steak

Tipping Point

How do you influence word of mouth?

Trendsetter

I’m not talking fashion trendsetters (unless you’re an apparel company). If you’re a technology company, these are the geeks. They’re the raving fans of your industry.
Baton

Do you make it easy for people to hand off your message to others?  More on this here.
Bad Baton

The coupon above might get one person to show up, but it doesn’t encourage them to hand off the baton.

A Better Baton: Drink Coupon

This coupon creates social currency. “You’ll like me more because I got us all free drinks.”

Create Community

Online (blogs/message boards) or offline (customer advisory boards/customer events).

Keep Your WordGodin on Keeping Your WordTypes of WOMBooks on WOM

So, maybe we add two lines to our marketing proverb:

Well 2

And the moral of our NEW proverb is…

Holler 2

 

A Networked ConspiracyIf you’re strongly involved in a church, you might be wondering how this new world of Cluetrain, word-of-mouth, and Web 2.0 affects the church body.

Bill Kinnon has written (and recorded) an excellent book addressing this topic, A Networked Conspiracy: Social Networks, the Church, and the Power of Collective Intelligence. Bill was kind enough to send me an early draft of the book, but I’m ordering a copy of the finished product today.

At $9.95 for the audio recording AND booklet, it seems like a great bargain. I already know which two church leaders I’m loaning out to first.

Visit Bill’s blog Achievable Ends, where he offers the first six minutes of audio as a free download.

Update
Bill has created a Networked Conspiracy blog.  Check out his latest “conspiracy theories.”

 

Don’t Read… and other great advice.

Andrew Hargadon gives 5 simple secrets (therefore, by his own definition, it’s a prescriptive post) of how to read a business book.

It’s the most straight-forward, sensible approach I’ve seen.

Now go blow through that pile of business books that’s been weighing on your conscience. As for your other New Year’s resolutions… you’re on your own.

 

Can a Blog Really Change the World?

Kevin Carroll

If you haven’t noticed, Kevin Carroll is blogging.

How’s that for asking and receiving?

If you’re not familiar with Kevin, he’s the author of Rules of the Red Rubber Ball. It’s a great book which Kevin appropriately dubs “the little brother to Orbiting the Giant Hairball.” Kevin also founded the Katalyst Consultancy after a varied and impressive career, including a stint at Nike.

Before being blown away by Kevin’s book, I was blown away by his presentations. According to John Moore at Brand Autopsy, the presentations are nowhere to be found online. It may have been a bandwidth issue, since they were fairly large files.

If I discover a way to link to these presentations, I will let you know. Viewing them online is life-changing… let alone experiencing it in person.

Following in line with his book (Rules of the Red Rubber Ball), a recent post by Kevin asks Can a Ball REALLY Change the World?! The efforts of ninemillion.org align so well with Kevin’s message that I feel like this gives you a good idea of his passion in life.

So, can a blog REALLY change the world? In The Radical Edge, Steve Farber describes changing the world as changing it for people individually. I think that is what Kevin does. I’m sure he has changed the world of kids across the globe. I believe that through interacting with him personally, through a presentation, through his blog or through his book… he will help change your world as well.

 

Warriors, Workers, Whiners and Weasels bookDUST!N
So, we’re segueing into your book, Warriors, Workers, Whiners & Weasels and you have an accompanying blog with that, which is blog.warriorsandweasels.com. Can you tell me a little bit about the book?

Tim
Well, it’s a management philosophy that I’ve been working with for some time and thought I’d put it down on paper. Basically, what I’ve found over the years is that I’d classify people into those four categories and it became an easy lexicon so that you didn’t have to explain things. You’d be working with your managers and say, “Oh, we’ve got a whiner here.” and everyone would know what that was. It became a time-saving classification system.

In the book I break down into those four categories. I offer hints as to how you deal with people, because there’s a lot of people on the cusp. They’re making that career decision that they’re going to be a worker or a warrior… or they’re going to go down into whiner territory and stay there for the rest of their lives.

So the book is written from two perspectives:

The manager’s perspective to say, “OK, this is a helpful way to help me classify people with some hints of how to manage them.”

From the personal perspective to say, “Wow! Am I acting like this sometimes?” As I was writing the book I thought I’ve exhibited all these traits myself at one time or another. I found it helpful to look at a decision I have to make and go, “Boy, if I make this decision… bottom line is I’m being a weasel. Am I comfortable with that?” or I’m whining here.

DUST!N
You’ve got a lot of experience starting up a lot of different companies throughout the years. Is this something you’ve just distilled from your experience of all the different companies you’ve worked with?

Tim
Absolutely. Not only starting my own companies, but I might work with 40 or 50 clients in a year. We’re a project-based agency and I’ve been in this business now 20 years doing this kind of work. And there’s a lot of businesses where you get to see a lot of clients… but it’s pretty interesting. Not only in how I manage my own staff and my own personal life, but when you work with all these companies, you see a lot of dysfunction. I can look at my clients, and you see enormously successful companies and you say, “Wow! That guy’s a warrior. I can see why they’re successful.” Sort of the personality of the organizations. The concept seemed very extendible across the board.

So, around the office, now we can communicate really quickly.
“How’s the new client?”
“Well, the head guy’s a real warrior, but we’ve got a whole level of weasels in this department. It’s going to make our life very difficult.”

You have to figure out how to help make those organizations be successful when they have the wrong people in the wrong positions.

DUST!N
There are some different books out there and resources that use some similar concepts. Even some people using allegories to get the point across. Like, if you took the DISC model for personality types, you might say someone was a high D or S… or a DSC.

For me, it’s kind of hard to apply that in the scenarios you’re talking about applying it across different contacts in the organization. So, do you see your 4 W’s as something people can apply pretty readily and easily to their clients and within their own organization?

Tim
Well, I think so. I think it’s real common sense. And stringing together four attributes that people think of anyway, it doesn’t make me brilliant. The book to a certain extent is about how you proceed up or down that scale and the steps you take to get there.

Also, with a full acknowledgment that you’re going to deal with all four classifications… a lot. The problem is, when you get weasels in an organizations… they don’t do things for… it’s a real minority of people luckily, but there are people in life that do things for no apparent reason. It’s a very ego-intensive, evil way to deal with things. I’d rather deal with someone who’s incompetent, because I can deal with that.

DUST!N
(laughs) So, who would you say this is written for? Who’s the audience for this book?

Tim
Hopefully we’ll find two audiences… (Read More “Interview with a Warrior – Tim O’Leary Pt. 2)

 

Warrior BookThis week, I had the opportunity to talk with Tim O’Leary over the phone. Tim is the CEO of Respond2, an advertising agency who admits traditional ads no longer work. Instead of creating entertainment and labeling it “branding” or simply settling for exposure, Respond2 creates direct response campaigns for a variety of impressive clients.

Tim is also an entrepreneur and author of the new book Warriors, Workers, Whiners & Weasels. You can find out more about the book at Tim’s website and blog.

This week, I’ll share the portion of our conversation concerning the current state of advertising. Next week, we’ll discuss Tim’s new book and blog.

DUST!N
I think that when I read the book Permission Marketing by Seth Godin, I came away with a greater respect for direct response TV and infomercials. They fall right into that mindset and philosophy that if people want to watch it and if they’re interested in your product, they will watch the information you’re giving them about your product if you’re telling your story well. Instead of this idea that the commercial is an interruption that people aren’t anticipating and aren’t looking forward to seeing necessarily. Then you spend most of your time just getting their attention versus getting people that already want to hear what you’re telling them.

Tim O’Leary
Yeah. That’s exactly the way I feel about it. We’ve gotten into this mindset that we have to trick people into being interested in our product. So, you’ve got to do something outrageous and funny happening on television… then you find out it’s a Budweiser commercial. I understand that and I think that’s legitimate for really big major brands where you really understand what the product is. You need that reminder when you hit the store and you say, “Do I want to buy Budweiser or Miller today. Well, that Budweiser ad was funny. I’ll buy that.” They’re top of mind.

But there’s so many products where that’s not the case. Specifically, I wrote about this a couple of weeks ago. I turned on my TiVo the other day and there’s an ad where they show the films on the TiVo, and it was for Lexus. I thought, “Gee, I hope this is for the new Lexus hybrid, because I want to know about that.” So, I click it and it’s a little film about chocolate and champagne. Really nicely produced and they went to Europe to shoot it. And it was this very sort of distant analogy about if you like the luxury of chocolate and champagne, then you’re going to love the car. They don’t talk about the car at all, and at the very end there’s just this shot of this car speeding by at 90 miles per hour and you can barely tell what it is. It was a hugely disappointing experience. What a shame because I had already raised my hand and said “I’m interested in this car and I want details.” Wrong place to put obscure brand advertising.

Dustin
Right. That would be like walking into the car dealership and expecting someone who could tell you something about the car, and instead they walk you into a movie about chocolate and champagne, right?

Tim
Exactly right. Yeah, if you went into the dealership and the guy said, “Come sit over at my desk and let’s have some champagne.”

Dustin
And that was your post on advertising’s dirty little secret, right?

Tim
Right.

Dustin
I read that. I liked what you had to say in there. You said that most advertising professionals want to be film makers or fashion designers. They don’t really want to sell the product. Do something that’s going to create and generate new sales. Really what they want to create is some form of artwork. And I think there is a lot of that out there. What do you think is the difference between the “Hollywood wannabes” and maybe the effective advertisers and marketers out there? I think you pointed out TBWA\Chiat\Day’s work for Apple.

Tim
I love the new Apple ads with just the two guys. One guy is the Apple, and one guy is the PC. He’s got the viruses. I love that on a lot of levels. I love, first of all, that it was a simple idea and easy to execute. I love the casting. They used the writer on the Daily Show as the virus guy. I thought that was a smart bit of casting. But they found a very palatable way to deal with specific sales points as to why you would want to buy an Apple over a PC. It makes you think. That’s very hard to do. Most creative directors don’t want to take on that challenge because it’s a lot harder and it’s not as much fun. It’s a lot easier to come up with pretty imagery.

DUST!N
Right, to say, “What can we do that’s going to fit with the brand?”

Tim
I saw this bad example of this a few weeks ago in working on a project with another agency. we advised them how to do it and make it a little more informational and to drive response better. The New York creatives said, “We don’t want this to look like a response ad. It’s got to be beautiful and incredible. They spent $100 – $150k more than they should have and it’s gonna be kinda confusing for the consumer. But you could tell what they were doing. They were doing it to put on their reels. They want to move on somewhere else. I see that all the time where creatives are selfish and they’re doing it because they want to get a different job. It’s a terrible price for the client to pay.

DUST!N
In the end, they’re either advertising their agency or themselves as a creative director, but they’re not advertising the client.

Tim
That’s right. If you’re accountable to a client… and we’re accountable ’cause everyday the client gets a report telling them what happened the day before. I wish sometimes that we didn’t have that responsibility because when it doesn’t go well, it’s pretty awful. A traditional agency doesn’t face that. They say, “Spend $30 million with me and in a year we’ll talk and see how it went.”

DUST!N
So, you talk about a creative director who is just looking out for himself and not for those he’s working for or with… do you categorize someone like that as a weasel?

Tim
Yeah, especially if they’re aware they’re doing it. I think it’s easy to talk yourself into things and talk yourself into thinking you’re doing what’s best for the client. But I think that if you take someone’s money and promise them something and deliver something completely different based on your own personal objectives… that’s a weasely thing to do.

Next week we’ll talk more about Weasels… as well as Warriors, Workers and Whiners and how understanding them may help you deal with coworkers and clients.

 

Two posts by Big-Time Gurus recently addressed the same point.

1. Tom Peters:

Old story. But never an old story. I went to Whole Foods and Starbucks back-to-back yesterday afternoon. No holes: Every (EVERY—perhaps 6?) staff member was pleasant, chatty, informed, etc.

I remain amazed.

2. Seth Godin (read the post to get context)

Sure, she was an annoying nut. But she was passionate about containers, certainly. Smart hiring goes a long way.

Duh, you say? Yet how many businesses really hire people because they’ll be pleasant, chatty, informed, and PASSIONATE (specifically about your core offering)?

Years ago, I was interviewed for a position with a publisher. In my final interview, the VP asked me if I was passionate about books. I paused and honestly answered, “No.” That one question kept me from getting the job. Ironically, I’ve developed a passion for books since then.

No. Wait. That one ANSWER kept me from getting the job. The question really left it up to me to be honest, since I knew the answer he wanted to hear.

What if he asked me something different:

“What books are you currently reading? What are your all-time favorites?”

or

“Here’s our catalog. Circle the books you would like for free. We’ll give them to you.”

Does your interview process answer these two questions:

What passion do we need our people to possess?

How do we discover whether that passion is in a person?

 

Secret, Shell, Flash Title

I submitted a proposal to write a manifesto for Changethis.com. It is a presentation I present on personal development. The premise is based on the same concept as the 3 Rs of Business. In my presentation, I encourage individuals to take stock of their personal brand, Brand You as Tom Peters says, and look at three key areas of their lives to avoid becoming a Secret, a Shell, or a Flash in a Pan.

Take a look at my proposal. If you like the idea, vote for it. If you love it, then email the link to your friends.

 

If you happen to see this post today, hop over to inBubbleWrap where they’re selling The Prepared Mind of a Leader for 1/2 off with free shipping.

I’m currently half-way through the book and have found it fascinating. It is a tough read, though. The authors give exercises that require you to take time to reflect and evaluate. The side effect is that by reading the book and following the exercises, you develop some of the traits they attribute to a “prepared mind.”

 

It’s Not Accounting…

Asset Based Thinking

…maybe that’s why I love the concept so much (sorry my CPA friends):
Asset-Based Thinking (non-flash version)

Just think what could be possible if people focused on:
• Opportunities rather than problems
• Strengths more than weaknesses
• What can be done instead of what can’t

Within their material, I see the phrase:

Small Shifts
_____________

Make Seismic Differences

It seems uncanny that I happen to be reading Seismic Shifts by Kevin Harney. The theme of this book? The little changes that make a BIG difference in your life.

I’d like to make two points:

1. This is not just “think positive” teachings. See Kathryn Cramer’s interview on Tom Peters’ website for proof of that.

People always ask me, “Is this like the glass is half empty or half full?” I am struck by that question because it’s not about whether we see the glass as half empty or half full. The real question is what assets are in the water and how can I use them to reach my goals?

2. I’m really trying to digest the idea of small shifts leading to big change.

“Beware of the tyranny of making Small Changes to Small Things. Rather, make Big Changes to Big Things.” —Roger Enrico, former Chairman, PepsiCo

I think that is a great subject for discussion. Thoughts?

 

First Thing Monday on Casual Fridays

Megan Casey is Editor-in-Chief of Squidoo. She also has a rather good blog called First Thing Monday. My guess is if you like business books, you’ll like First Thing Monday.

Check out her post on Athletes vs. Dieters (not what you think) to see what I mean.

Megan also contributes to the Squidblog.