A Way-Worthy Tribe

johnmoore of Brand Autopsy often cites whether a book is a Way-Worthy read or not.

Seth Godin suggests good bloggers create tribes.

I think that is why I haven’t been satisfied with this blog the last 2-3 years.  It has not consistently been a way-worthy read and has not created a tribe.

Realizing this, I have a few options:

1. Make no major change of course.  I could keep writing mediocre pieces with a few gems (subjectively speaking) here and there.

2. Scrap it all.  I could consider my four years of blogging (3 1/2 years here) as a fun learning experience, but one which I now leave behind.  Pull the plug, let it die.

3. Grit my teeth and try harder.  I could give all kinds of excuses as to why I haven’t put more time, effort or thought into this blog.  I just don’t see any benefit to that.  Perhaps I should just get a grip and try harder.

4. Carry it forward.  I could look at what I’ve learned from this experience and view this period as a natural progression in the cycle.  Perhaps this horse has led me to a stream it is not willing or able to cross.  Using the same analogy, the best thing may be to dismount – cross the stream – and see if there’s a ride on the other side.

I have a writing project I’m working on currently.  I often wonder if I could finish it and make it better if I didn’t try to come up with ideas for this blog.  The concept I’m writing is so intriguing to me that I may even start a separate blog based on that idea.

No decisions yet, but I thought I’d give you some insight into why this blog is lingering.

 

Good In A Room

Sometimes it’s harder to blog once a week than everyday. So, I’m going to start blogging as much as possible to get out of the funk I’ve been in. Should make things a bit more organic and not so planned.

Just read a Tom Peters “Cool Friends” interview from a few weeks ago with Stephanie Palmer, author of Good in a Room: How to Sell Yourself (and Your Ideas) and Win Over Any Audience.

Good In A Room book   Stephanie Palmer

Here are a few of my favorite nuggets from the interview:

tompeters.com asks …

Stephanie, what’s the big idea here?

SP: “Good in a room” describes anyone who presents themselves and their ideas effectively. The phrase originated in Hollywood and it’s used by agents and producers to describe people who pitch ideas well. I teach people to use, in their own industry, the tactics that work in Hollywood.

……….

Tom Peters has espoused the elevator pitch as one of the supporting columns of Wow Projects. The goal of the elevator pitch being, if you get into an elevator on the first floor with your boss and you’re trying to sell an idea, you want to sell it by the time you get to the 35th floor. You say the elevator pitch is a myth. Why is that?

SP: I think the term “elevator pitch” incorrectly implies that it’s appropriate to pitch in an elevator. Communicating quickly and concisely is important, but you should never pitch when you don’t have time to continue the conversation. A moment’s access with someone who doesn’t know you is not an opportunity. Your first interaction with someone sets the stage for the relationship to come. You shouldn’t start pitching your idea to someone before they know who you are enough to care about what you’re saying in the first place.

High-level buyers are pitched all the time. They know when they are hearing something that’s been repeated to dozens of other people. If you haven’t taken the time to build rapport and customize your pitch to that person’s specific needs, it’s a sign that you’re an amateur. Every buyer is unique, and your pitch should reflect that.

……….

You also say that networking is a waste of time. Why?

SP: I think most people who think they’re successful as a result of using traditional networking techniques succeed in spite of those techniques, not because of them. Traditional networking is generally a quantity-based approach. The idea is that if you meet enough people, accumulate enough names, you will eventually find people who are a good fit. On the surface this makes sense; you’d need a large pipeline of people because statistically only a few of them would be a right fit for your business. It’s a bulk mail strategy, sending out a lot of letters and seeing what comes back. But bulk mail is expandable, whereas we are not. The bulk mail approach doesn’t work so well in establishing genuine relationships because we only have so much time.

Therefore, instead of spending small amounts of time with lots of people, I suggest spending more time with fewer, carefully chosen people. Use a quality based approach. Upgrade from bulk mail to a handwritten letter with a first class stamp.

……….

But in as much as you don’t believe in the standard group theory of networking, you do still have a network. You categorize people a little differently than most people’s A, B, and C lists. Could you describe your system?

SP: I don’t like using the terminology of A, B, and C groups, simply because I know that I don’t want to be on anyone’s C list, and I don’t think that anyone else does, either. I start with Good People to Know, which is anybody who I think for any reason might be someone I would like to know in the future. It may be someone whom I’ve met at a conference or a barbecue. If I think that person is really interesting for whatever reason, business or personal, I’m going to include them in my Good People to Know.

If I meet someone, and I know that I have no interest in them, I’m not going to include them in my rolodex or keep tabs on them. Doing so is like being a relationship pack rat. I’m not looking to have the world’s largest network so that I can brag, “Oh, I have 10,000 people in my list.” I want to be more focused.

My next group I call the VIPs. Those are people whom I would like to have a business relationship with, but maybe I don’t know them. They’re my target list. Twenty people is the maximum that you should have on your VIP list.

My last group, and most important, is the Inner Circle. Those are the people that are closest to you, who support you professionally and personally. Those are the relationships that I spend the most time nurturing. Their support has been the most valuable for me, personally and professionally.

……….

It looks like a worthwhile book, so I’m buying a copy. Might write my own review when I finish it.

You can see more about “Good In A Room” on Stephanie Palmer’s website.

 

SnapThought 5/15/08

Just a couple of quickies today (gotta work hard to impress the new boss).

I had some Internet issues this week.  This page came up as I tried to access Yahoo!

Yahoo! Does Not Exist

Based on a search by Yahoo!, it no longer exists??  For a minute, I wondered if Microsoft had bought them out.

Tom Peters Elementary

About a 1/2 mile from my house is Tom Peters Elementary school.  Can you imagine, err… RE-imagine, the education kids get there?  They should at least learn to use bright colors, 64 point type and exclamation points!!!!

 

‘07: Out with a Bang!

Bang!

You probably noticed I’m trying out a new WordPress template.  Please be patient as I work out the bugs.

Wrapping up the year, Here are some great reads from other blogs:

Being Peter Kim: Wunderman on direct marketing. Or was it social media?
A Nostradamesque marketing prediction from 40 years ago. As they say, a man before his time.

Seth Godin: Only Two Years Left
From 4 years ago, not 40.  Still, this is yet another must-read from Seth.  He will light a fire under you with one simple question.

Brand Autopsy: Favorite Posts from 2007
If you don’t read johnmoore’s blog, this is a great place to start.  Sage thoughts on Starbucks and heartwarming tales of his late mother.

Thanks to Troy for including me in his list of Outstanding Blogs.  As Mack Collier (a great blogger with a much better grasp of social media than I) stated, here’s to extending the holiday link-love:
100 Bloggers, 37 Days, 3i, 43 Folders, A Clear Eye, A Daily Dose of Architecture, The Agonist, All Things Workplace, All This Chittah Chattah, Angela Maiers, Antonella Pavese, Arizona High Tech, Arun Rajagopal, AttentionMax, A Writer’s Words, An Editor’s Eye, Badger Blogger, Bailey WorkPlay, Being Peter Kim, Brett Trout, Best of Mother Earth, Beyond Madison Avenue, Biz and Buzz, Bizhack, BizSolutions Plus, Blog Business World, Bloggers Showroom, Blogging for Business, Blogher, Blog Till You Drop!, Bob Sutton, Brain Based Business, Brain Based Biz, Brains on Fire, Brand Autopsy, The Brand Builder Blog, Branding and Marketing, Branding Strategy, Brand is Language, BrandSizzle, Brandsoul, Bren Blog, Business Evolutionist, Business Management Life, Business Pundit, Business Services, Etc., Busy Mom, Buzz Canuck, Buzz Customer, Buzzoodle, Career Intensity, Carpe Factum, Casual Fridays, Change Your Thoughts, Chaos Scenario, Cheezhead, Chief Happiness Officer, Chris Brogan, Christine Kane, Church of the Customer, Circaspecting, CK’s Blog, Come Gather Round, Communication Overtones, Community Guy, Confident Writing, Conversation Agent, Converstations, Cooking for Engineers, Cool Hunting, Core77, Corporate Presenter, Crayon Writer, Creating a Better Life, Creating Passionate Users, Creative Think, CRM Mastery, Crossroads Dispatches, Cube Rules, Culture Kitchen, Customers Are Always, Customer Experience Crossroads, Customer Service Experience, Customer Service Reader, Customers Rock!, Custserv, Craig Harper, ‘Cross The Breeze, Daily Fix, Dawud Miracle, Dave Olson, David Airey, David Maister, David S Finch, Design Your Writing Life, Digital Common Sense, Director Tom, Diva Marketing, Do You Q, Duct Tape Marketing, Empowerment 4 Life, The Engaging Brand, Essential Keystrokes, Every Dot Connects, Experience Architect, Experience Curve, Experience Matters, Experienceology, Extreme Leadership, Eyes on Living, Feld Thoughts, Flooring the Consumer, Flooring the Customer, Fouroboros, FutureLab, Genuine Curiosity, Glass Half Full, The Good Life, Great Circle, Greg Verdino’s Marketing Blog, Hee-Haw Marketing, Hello, My Name is BLOG, Holly’s Corner, Homeless Family, The Idea Dude, I’d Rather be Blogging, Influential Marketing, Innovating to Win, Inspiring & Empowering Lives, Instigator Blog, Jaffe Juice, Jibber Jobber, Joyful Jubilant Learning, Joy of Six, Kent Blumberg, Kevin Eikenberry, Learned on Women, Life Beyond Code, Lip-sticking, Listics, The Lives and Times, Live Your Best Life, Live Your Inspiration , Living Light Bulbs, Logical Emotions, Logic + Emotion, Make It Great!, Making Life Work for You, Management Craft, Managing with Aloha, The M.A.P. Maker, The Marketing Excellence Blog, Marketing Headhunter, Marketing Hipster, The Marketing Minute, Marketing Nirvana, Marketing Roadmaps, Marketing Through the Clutter, Mary Schmidt, Masey, Masi Guy, The Media Age, Micropersuasion, Middle Zone Musings, Miss604, Moment on Money, Monk at Work, Monkey Bites, Movie Marketing Madness, Motivation on the Run, My 2 Cents, My Beautiful Chaos, Naked Conversations, Neat & Simple Living, New Age 2020, New Charm School, Next Up, No Man’s Blog, The [Non] Billable Hour, Note to CMO, Office Politics, Optimist Lab, The Origin of Brands, Own Your Brand, Pardon My French, Passion Meets Purpose, Pause, Peerless Professionals, Perfectly Petersen, Personal Branding , The Podcast Network, The Power of Choice, Practical Leadership, Presentation Zen, Priscilla Palmer, Productivity Goal, Pro Hip-Hop, Prosperity for You, Purple Wren, QAQnA, Qlog, Reveries, Rex Blog , Ririan Project, Rohdesign, Rothacker Reviews, Scott H Young, Search Engine Guide, Servant of Chaos, Service Untitled, Seth’s Blog, Shards of Consciousness, Shotgun Marketing, Simplenomics, Simplicity, Slacker Manager, Slow Leadership, Socially Adept, Social Media Marketing Blog, Spare Change, Spirit in Gear, Spooky Action, Steve’s 2 Cents, Strategic Design, Strength-based Leadership, StickyFigure, Studentlinc, Success Begins Today, Success Creeations, Success From the Nest, Successful Blog, Success Jolt, Talk to Strangers, Tammy Lenski, Tell Ten Friends, That Girl from Marketing, Think Positive!, This Girl’s Weblog, Thoughts & Philosophies, Tom Peters, Trust Matters, Verve Coaching, Viral Garden, Waiter Bell, Wealth Building Guy, What’s Next, WordSell, Writers Notes, You Already Know this Stuff, Zen Chill, Confident Writing, Idea Sellers, Tune Up Your EQ, Know HR, Mission Minded Management, Managing Leadership, Matt’s Idea Blog, Black in Business, Design Your Writing Life 

 

A Free Exchange of Ideas

I know two people who can’t share ideas with each other. They don’t trust one another, so every comment is met with skepticism, which breeds indignation and ultimately… anger.

I know others who have been trained, like one of Pavlov’s dogs, to not speak up when they disagree with an idea. It’s too risky because they’ve been burned too many times.

There are still others who won’t even share their own ideas… no matter how great. They’ve been told they’re not creative (or simply never told they ARE creative), so they discount any contribution they could bring to the table.

I’ve come to the conclusion that there is no such thing on earth as “a free exchange of ideas.” Every transaction involving an idea is weighted with some amount of risk. Risk of pain, embarrassment or validation of a perceived reality.

There’s risk attached to sharing ideas. I think we all realize that. What do we do to address it though?

We open up people for criticism all the time and paint it as an opportunity to “voice your opinion” or “be heard.” We may even try to reassure by saying, “There’s no such thing as a bad idea.” Sure there is. We need to quit lying about it.

Quit lying to our employees.
Quit lying to our audiences.
Quit lying to ourselves.

What do we do to communicate how much we value ideas? Do we reward risk-taking or simply reward results? Do we reward ideas we agree with, or ones that challenge us?

I don’t have the answers. But I am searching for ideas here.

 

Overlooked Marketing Edge

Here are a few tidbits from my presentation yesterday. I spent most of my blog time (and more) preparing to speak at Entrepreneur’s Day, so this might be my only post this week.

The Marketing Proverb

The Well

If this is a marketing proverb, what is the moral?

holler1.jpg

or, some ad agencies prefer to

Send in the Clowns

…simply entertain.

Do you ask this question?

How did you hear about us?

TV

Radio

Newspaper

Direct Mail

Billboard

Other

Hey car dealers… want to see some results?

TV Doesn't Influence Car Purchases

Cars

When you see 71% of car purchasing decisions are influenced by word of mouth…

Tiger

You’re right, but you can…

Steak

Tipping Point

How do you influence word of mouth?

Trendsetter

I’m not talking fashion trendsetters (unless you’re an apparel company). If you’re a technology company, these are the geeks. They’re the raving fans of your industry.
Baton

Do you make it easy for people to hand off your message to others?  More on this here.
Bad Baton

The coupon above might get one person to show up, but it doesn’t encourage them to hand off the baton.

A Better Baton: Drink Coupon

This coupon creates social currency. “You’ll like me more because I got us all free drinks.”

Create Community

Online (blogs/message boards) or offline (customer advisory boards/customer events).

Keep Your WordGodin on Keeping Your WordTypes of WOMBooks on WOM

So, maybe we add two lines to our marketing proverb:

Well 2

And the moral of our NEW proverb is…

Holler 2

 

We’re on the lookout for wolves.

You know… back-stabbers, saboteurs, spies and just plain evil-doers.

We suspect they’re among us. The wolf in sheep’s clothing.

But there’s something much more dangerous in our midst, also masquerading as sheep.

This “silent killer” of companies is much harder to find than the wolf. He wears the disguise well, even fooling himself. Her mission is so well embedded, if she doesn’t kill the company she most surely kills herself – her future.

This assassin might be you.

It is not the wolf you should fear, instead you should be looking for the PEOPLE in sheep’s clothing.

These are the people who are sheepwalking (thanks Seth) – mindlessly staying in line and feeling as though they’re “doing their job.” This is the cashier at Walgreen’s telling me I can’t purchase a giftcard with my credit card, but not knowing why. Worse yet, it’s the manager telling me the same thing – “It’s just our policy. That’s what they [corporate] told me.”

It’s the pilot not fighting orders to keep passengers on the tarmac. Even after he realizes he is close to having a mutiny of passengers on his hands. He knows they’re much less likely to fly his airline next time, but he’s just “doing his job.”

What a far cry from Southwest’s interpretation of the golden rule:

Treat others the way you want to be treated

Answer every letter
Call back
Bend the rules
Do the right thing
Find ways to say yes
Treat with respect

This is an excerpt from a wonderful luncheon presentation I recently attended. Kris Holt and Scott Moore of Southwest Airlines came and spoke to our marketing association in Tulsa, OK.

Look at that list again.

Bend the rules? Find ways to say “Yes”?

Are you doing that?

Better yet, are you building a culture that encourages it?

Stop pulling the wool over your employees’ eyes. Stop pulling it over your own.

 

Neck-Worthy Ideas

In this land of opportunity, how do you decide which ideas are the best to pursue?  Most good ideas require hard work and/or significant money in order to execute with excellence.  This means someone has to stick their neck out (that’s you or me).

When your neck is on the line, risk assessment becomes a lot fuzzier.  Our judgment is clouded by fear and doubt.   A great idea suddenly becomes a huge risk.  Do you dare to bare your neck?

Seth has a great comparison list illustrating two concepts of hard work.  The last one is the kicker.

Having a great idea       |        Sticking your neck out

I pride myself in having great ideas.  But looking back, I’ve rarely stuck my neck out.  Too many fuzzy decisions.

What about you?  Are your ideas neck-worthy or are your decisions fuzzy?

P.S. Thanks for sticking your neck out Seth, and encouraging the rest of us to do the same.

 

I’ve grown quite fond of my old-style hats. I have a fedora and a willis hat. When I wear theses hats I get comments from people (and sometimes stares). Yet, these were the hats everyone used to wear. Now, it seems like a very new thing to do.

Of course trends come and go and come back again. That’s nothing new. But it has made me think about how some of the recent trends in marketing are not new, but old. When business became modern, the old way became passé. In our postmodern world, old has become new:

Old Old is the New new

*see Brand Autopsy’s High-Tech vs. High-Touch post

**see Seth Godin

 

Earlier this week I mentioned this was possibly Seth’s most important post.

Why do I say that?  Because as a society, we allow others to define success.  So we end up striving hard and sacrificing much in order to acheive someone else’s definition of success.  Living for too little a goal.

My take on life is we each have our own measuring stick. This is true of businesses as well.  If you’re adopting your definition of success from another person or adopting your company’s from the competition… you’ll probably fail even if you “succeed.”

This week, I heard the story of a man in our church.  I’ve known him for a while.  I have always been amazed by his involvement in leading others in the church and being involved in their lives.  He seems very successful in many ways, including busienss.  What I discovered this week was he capped his lifestyle early.  He owns his own business and now only works 20 hours a week.  The rest of his time is spent on his family and in ministry.

He has a different definition of success than many businessmen.

What’s the measuring stick you back your heels up to?  Tiptoeing and stretching in order to feel tall?  Have you ever wondered if being tall equals success?

 

Seth has written what I think is his most important post ever.

How do we define success? Usually by others’ expectations.

More to come on Friday.
(More from me at least. My expectations don’t set Seth’s schedule.)

 

Nearly 2.5 million views in two weeks.

I can’t stop playing this video.

I think the beauty of it is how a big, polished production doesn’t get in the way of the even bigger idea.

The music’s pretty good too.

Send a link to your friends.
Bloglines viewers click here:

Hat tip: Bill Kinnon

 

Seth Godin portrait by Dustin Staiger
Illustration based on this Flickr photo by Mark Hurst.

Without a doubt, no other blogger has influenced my perceptions of marketing more than Seth Godin. Before I started reading Seth’s blog and books, I had a pretty narrow perception of marketing. I also had a narrow perception of career and business success.

Here’s what I’ve learned from Seth (in no particular order):

Permission marketing is more effective than interruption marketing.

Getting your message to sneezers is more urgent than getting it to the masses.

Remarkable gets remarked about.

Very good is the opposite of remarkable.

Perfection is the enemy of remarkable.

Survival is not enough.

There’s always a story.

How you tell it matters.

I am a laser beam.

Small is the new big.

Treat different customers differently. (segmentation ain’t just for databases)

Ideas are different than opinions. (which lead to this)

——————–

Seth is labeled as an agent of change. I find that appropriate since I can truly say he has changed the course of my career, which of course changes the course of my life.

Thank you Seth, for inspiring change. I, for one, have benefited from it.

 

Watercooler SpicketsWatercooler Spickets
Flickr photo by feefee.

I advised a political candidate recently to follow up with a blogger who had contacted him.

“The blog probably doesn’t reach as many people as TV, radio, or direct mail.” I acknowledged. Then I explained, “But the people who read it are influencers. By engaging them with your message, you can hope to affect watercooler talk across the city.”

Seth makes the point much better than I did.

What if you’re not a politician? Should you care about watercooler talk?

 

Being CoPassionate

There’s one character who appears in The Incredibles only three times, but he really says it all, that little kid on the tricycle. When Mr. Incredible yells at him, “Well, what are you waiting for?” the kid replies, “Oh, I don’t know. Something amazing, I guess.” That’s what we’re ALL waiting for.
Andrea Gronvall interview with Brad Bird, Director of Pixar’s The Incredibles.

My wife and I were talking the other evening. She said, “I’ve been thinking about you all day.”

It’s not what you think.

My wife is a dental hygienist. She had been at a “team meeting” with the dental office. My wife thought the dental consultant said something I would say. They discussed how to ask patients questions and discover what the patient might want done to enhance their smile. The hope is that they discover something the patient is passionate about changing. The consultant then encouraged the office staff to be passionate about that change with the patient.

That’s being CoPassionate.

Being CoPassionate is the difference between being considered an inspiration and being considered a nut.

Being passionate about what you offer customers is great. Understanding why your customers get passionate and reflecting that back to them is even better. When you do that, something amazing happens.

That’s what we’re ALL waiting for.