by dustin | May 2, 2014 | Business Management, Customer Experience, Teamwork
#83266580 / gettyimages.com “I don’t know anything about that.” That is the phrase I heard three times as I talked with a government agency this week. I had faxed a document the week before and waited 48 hours (which they said were necessary for the...
by dustin | Oct 7, 2011 | Customer Experience
We love our independence. It is an empowering thought to imagine all of our needs being met within our own power. It is also inaccurate. We do not entirely depend on others for our success, failure or enjoyment; but our experiences are directly influenced by other...
by dustin | Sep 30, 2011 | brand you, Branding, Customer Experience, Personal Brand, Professional Development
My wife and I visited a church while visiting some relatives. Their pastor began his message with an anecdote. It was a personal story that involved the pastor and his wife during their dating years. It was funny and seemed to get people’s attention. He then...
by dustin | Oct 24, 2008 | Customer Experience
When you hear “customer loyalty,” what do you imagine? The Happy Couple The customer gleefully spending all their money with you out of some sense of belonging. The Ol’ Ball & Chain The customer is locked into a relationship with you because of...
by dustin | Dec 7, 2007 | Customer Experience, Word of Mouth
A friend of mine was considering a position as pastor of a church. The church is an hour or so away. He declined the position because of the distance. My wife said the church probably would want someone who lived in their community anyway. She’s right. Not only...
by dustin | Oct 5, 2007 | Customer Experience
Kem posted: What is it with the human need to turn everything into an acronym? Really. I cut this out of a magazine I was flipping through last week about, of all things, CUSTOMER SERVICE.
