by dustin | May 30, 2014 | leadership, managing people
There’s a story about a young man calling from a restaurant pay phone. The manager of the restaurant overhears the youngster offering to cut someone’s lawn, having to reduce the price and even offering extra services. He resigns himself to thanking the...
by dustin | May 19, 2014 | Business Management, Communication, leadership, managing people, Success, Teamwork
“Nobody ever tells me anything.””How are these decisions made?””Apparently that is on a need-to-know basis, and I don’t need to know.”If these are phrases heard in your workplace, then there’s clearly a communication...
by dustin | May 5, 2014 | Business Management, leadership, managing people, Teamwork
If you are, or have been, part of a team, you’ve probably had times where it seems the team is in a rut. Or maybe you inherited a team and know you need to make some changes and improve performance. Where do you start? Here are five ways leaders can form (or...
by dustin | Apr 30, 2014 | Creativity, managing people, Teamwork
Years ago, the clever word-of-mouth marketing expert John Moore of Brand Autopsy claimed Starbucks baked marketing into their business model. Starbucks helped to popularize the “New Marketing” ethos of spending marketing dollars on making better customer experiences...
by dustin | Apr 28, 2014 | Human Resources, managing people, Teamwork
You walk slowly up to the door of your business. Carefully opening the door, you try to quietly make your way to your office. Your bag gently settles onto your desk and you smoothly pull out your laptop. As you sit, your office chair makes a loud creaking noise and...
by dustin | Apr 23, 2014 | leadership, managing people, Teamwork
In 2002, I worked at a telecom company in Tulsa and we participated in an event called Corporate Challenge. It was basically a corporate olympics in which the goal of some people was to claim gold. The goal for the rest of us was to not get embarrassed. I filled out...
