A Way-Worthy Tribe

johnmoore of Brand Autopsy often cites whether a book is a Way-Worthy read or not.

Seth Godin suggests good bloggers create tribes.

I think that is why I haven’t been satisfied with this blog the last 2-3 years.  It has not consistently been a way-worthy read and has not created a tribe.

Realizing this, I have a few options:

1. Make no major change of course.  I could keep writing mediocre pieces with a few gems (subjectively speaking) here and there.

2. Scrap it all.  I could consider my four years of blogging (3 1/2 years here) as a fun learning experience, but one which I now leave behind.  Pull the plug, let it die.

3. Grit my teeth and try harder.  I could give all kinds of excuses as to why I haven’t put more time, effort or thought into this blog.  I just don’t see any benefit to that.  Perhaps I should just get a grip and try harder.

4. Carry it forward.  I could look at what I’ve learned from this experience and view this period as a natural progression in the cycle.  Perhaps this horse has led me to a stream it is not willing or able to cross.  Using the same analogy, the best thing may be to dismount – cross the stream – and see if there’s a ride on the other side.

I have a writing project I’m working on currently.  I often wonder if I could finish it and make it better if I didn’t try to come up with ideas for this blog.  The concept I’m writing is so intriguing to me that I may even start a separate blog based on that idea.

No decisions yet, but I thought I’d give you some insight into why this blog is lingering.

 

‘07: Out with a Bang!

Bang!

You probably noticed I’m trying out a new WordPress template.  Please be patient as I work out the bugs.

Wrapping up the year, Here are some great reads from other blogs:

Being Peter Kim: Wunderman on direct marketing. Or was it social media?
A Nostradamesque marketing prediction from 40 years ago. As they say, a man before his time.

Seth Godin: Only Two Years Left
From 4 years ago, not 40.  Still, this is yet another must-read from Seth.  He will light a fire under you with one simple question.

Brand Autopsy: Favorite Posts from 2007
If you don’t read johnmoore’s blog, this is a great place to start.  Sage thoughts on Starbucks and heartwarming tales of his late mother.

Thanks to Troy for including me in his list of Outstanding Blogs.  As Mack Collier (a great blogger with a much better grasp of social media than I) stated, here’s to extending the holiday link-love:
100 Bloggers, 37 Days, 3i, 43 Folders, A Clear Eye, A Daily Dose of Architecture, The Agonist, All Things Workplace, All This Chittah Chattah, Angela Maiers, Antonella Pavese, Arizona High Tech, Arun Rajagopal, AttentionMax, A Writer’s Words, An Editor’s Eye, Badger Blogger, Bailey WorkPlay, Being Peter Kim, Brett Trout, Best of Mother Earth, Beyond Madison Avenue, Biz and Buzz, Bizhack, BizSolutions Plus, Blog Business World, Bloggers Showroom, Blogging for Business, Blogher, Blog Till You Drop!, Bob Sutton, Brain Based Business, Brain Based Biz, Brains on Fire, Brand Autopsy, The Brand Builder Blog, Branding and Marketing, Branding Strategy, Brand is Language, BrandSizzle, Brandsoul, Bren Blog, Business Evolutionist, Business Management Life, Business Pundit, Business Services, Etc., Busy Mom, Buzz Canuck, Buzz Customer, Buzzoodle, Career Intensity, Carpe Factum, Casual Fridays, Change Your Thoughts, Chaos Scenario, Cheezhead, Chief Happiness Officer, Chris Brogan, Christine Kane, Church of the Customer, Circaspecting, CK’s Blog, Come Gather Round, Communication Overtones, Community Guy, Confident Writing, Conversation Agent, Converstations, Cooking for Engineers, Cool Hunting, Core77, Corporate Presenter, Crayon Writer, Creating a Better Life, Creating Passionate Users, Creative Think, CRM Mastery, Crossroads Dispatches, Cube Rules, Culture Kitchen, Customers Are Always, Customer Experience Crossroads, Customer Service Experience, Customer Service Reader, Customers Rock!, Custserv, Craig Harper, ‘Cross The Breeze, Daily Fix, Dawud Miracle, Dave Olson, David Airey, David Maister, David S Finch, Design Your Writing Life, Digital Common Sense, Director Tom, Diva Marketing, Do You Q, Duct Tape Marketing, Empowerment 4 Life, The Engaging Brand, Essential Keystrokes, Every Dot Connects, Experience Architect, Experience Curve, Experience Matters, Experienceology, Extreme Leadership, Eyes on Living, Feld Thoughts, Flooring the Consumer, Flooring the Customer, Fouroboros, FutureLab, Genuine Curiosity, Glass Half Full, The Good Life, Great Circle, Greg Verdino’s Marketing Blog, Hee-Haw Marketing, Hello, My Name is BLOG, Holly’s Corner, Homeless Family, The Idea Dude, I’d Rather be Blogging, Influential Marketing, Innovating to Win, Inspiring & Empowering Lives, Instigator Blog, Jaffe Juice, Jibber Jobber, Joyful Jubilant Learning, Joy of Six, Kent Blumberg, Kevin Eikenberry, Learned on Women, Life Beyond Code, Lip-sticking, Listics, The Lives and Times, Live Your Best Life, Live Your Inspiration , Living Light Bulbs, Logical Emotions, Logic + Emotion, Make It Great!, Making Life Work for You, Management Craft, Managing with Aloha, The M.A.P. Maker, The Marketing Excellence Blog, Marketing Headhunter, Marketing Hipster, The Marketing Minute, Marketing Nirvana, Marketing Roadmaps, Marketing Through the Clutter, Mary Schmidt, Masey, Masi Guy, The Media Age, Micropersuasion, Middle Zone Musings, Miss604, Moment on Money, Monk at Work, Monkey Bites, Movie Marketing Madness, Motivation on the Run, My 2 Cents, My Beautiful Chaos, Naked Conversations, Neat & Simple Living, New Age 2020, New Charm School, Next Up, No Man’s Blog, The [Non] Billable Hour, Note to CMO, Office Politics, Optimist Lab, The Origin of Brands, Own Your Brand, Pardon My French, Passion Meets Purpose, Pause, Peerless Professionals, Perfectly Petersen, Personal Branding , The Podcast Network, The Power of Choice, Practical Leadership, Presentation Zen, Priscilla Palmer, Productivity Goal, Pro Hip-Hop, Prosperity for You, Purple Wren, QAQnA, Qlog, Reveries, Rex Blog , Ririan Project, Rohdesign, Rothacker Reviews, Scott H Young, Search Engine Guide, Servant of Chaos, Service Untitled, Seth’s Blog, Shards of Consciousness, Shotgun Marketing, Simplenomics, Simplicity, Slacker Manager, Slow Leadership, Socially Adept, Social Media Marketing Blog, Spare Change, Spirit in Gear, Spooky Action, Steve’s 2 Cents, Strategic Design, Strength-based Leadership, StickyFigure, Studentlinc, Success Begins Today, Success Creeations, Success From the Nest, Successful Blog, Success Jolt, Talk to Strangers, Tammy Lenski, Tell Ten Friends, That Girl from Marketing, Think Positive!, This Girl’s Weblog, Thoughts & Philosophies, Tom Peters, Trust Matters, Verve Coaching, Viral Garden, Waiter Bell, Wealth Building Guy, What’s Next, WordSell, Writers Notes, You Already Know this Stuff, Zen Chill, Confident Writing, Idea Sellers, Tune Up Your EQ, Know HR, Mission Minded Management, Managing Leadership, Matt’s Idea Blog, Black in Business, Design Your Writing Life 

 

Overlooked Marketing Edge

Here are a few tidbits from my presentation yesterday. I spent most of my blog time (and more) preparing to speak at Entrepreneur’s Day, so this might be my only post this week.

The Marketing Proverb

The Well

If this is a marketing proverb, what is the moral?

holler1.jpg

or, some ad agencies prefer to

Send in the Clowns

…simply entertain.

Do you ask this question?

How did you hear about us?

TV

Radio

Newspaper

Direct Mail

Billboard

Other

Hey car dealers… want to see some results?

TV Doesn't Influence Car Purchases

Cars

When you see 71% of car purchasing decisions are influenced by word of mouth…

Tiger

You’re right, but you can…

Steak

Tipping Point

How do you influence word of mouth?

Trendsetter

I’m not talking fashion trendsetters (unless you’re an apparel company). If you’re a technology company, these are the geeks. They’re the raving fans of your industry.
Baton

Do you make it easy for people to hand off your message to others?  More on this here.
Bad Baton

The coupon above might get one person to show up, but it doesn’t encourage them to hand off the baton.

A Better Baton: Drink Coupon

This coupon creates social currency. “You’ll like me more because I got us all free drinks.”

Create Community

Online (blogs/message boards) or offline (customer advisory boards/customer events).

Keep Your WordGodin on Keeping Your WordTypes of WOMBooks on WOM

So, maybe we add two lines to our marketing proverb:

Well 2

And the moral of our NEW proverb is…

Holler 2

 

We’re on the lookout for wolves.

You know… back-stabbers, saboteurs, spies and just plain evil-doers.

We suspect they’re among us. The wolf in sheep’s clothing.

But there’s something much more dangerous in our midst, also masquerading as sheep.

This “silent killer” of companies is much harder to find than the wolf. He wears the disguise well, even fooling himself. Her mission is so well embedded, if she doesn’t kill the company she most surely kills herself – her future.

This assassin might be you.

It is not the wolf you should fear, instead you should be looking for the PEOPLE in sheep’s clothing.

These are the people who are sheepwalking (thanks Seth) – mindlessly staying in line and feeling as though they’re “doing their job.” This is the cashier at Walgreen’s telling me I can’t purchase a giftcard with my credit card, but not knowing why. Worse yet, it’s the manager telling me the same thing – “It’s just our policy. That’s what they [corporate] told me.”

It’s the pilot not fighting orders to keep passengers on the tarmac. Even after he realizes he is close to having a mutiny of passengers on his hands. He knows they’re much less likely to fly his airline next time, but he’s just “doing his job.”

What a far cry from Southwest’s interpretation of the golden rule:

Treat others the way you want to be treated

Answer every letter
Call back
Bend the rules
Do the right thing
Find ways to say yes
Treat with respect

This is an excerpt from a wonderful luncheon presentation I recently attended. Kris Holt and Scott Moore of Southwest Airlines came and spoke to our marketing association in Tulsa, OK.

Look at that list again.

Bend the rules? Find ways to say “Yes”?

Are you doing that?

Better yet, are you building a culture that encourages it?

Stop pulling the wool over your employees’ eyes. Stop pulling it over your own.

 

Neck-Worthy Ideas

In this land of opportunity, how do you decide which ideas are the best to pursue?  Most good ideas require hard work and/or significant money in order to execute with excellence.  This means someone has to stick their neck out (that’s you or me).

When your neck is on the line, risk assessment becomes a lot fuzzier.  Our judgment is clouded by fear and doubt.   A great idea suddenly becomes a huge risk.  Do you dare to bare your neck?

Seth has a great comparison list illustrating two concepts of hard work.  The last one is the kicker.

Having a great idea       |        Sticking your neck out

I pride myself in having great ideas.  But looking back, I’ve rarely stuck my neck out.  Too many fuzzy decisions.

What about you?  Are your ideas neck-worthy or are your decisions fuzzy?

P.S. Thanks for sticking your neck out Seth, and encouraging the rest of us to do the same.

 

I’ve grown quite fond of my old-style hats. I have a fedora and a willis hat. When I wear theses hats I get comments from people (and sometimes stares). Yet, these were the hats everyone used to wear. Now, it seems like a very new thing to do.

Of course trends come and go and come back again. That’s nothing new. But it has made me think about how some of the recent trends in marketing are not new, but old. When business became modern, the old way became passé. In our postmodern world, old has become new:

Old Old is the New new

*see Brand Autopsy’s High-Tech vs. High-Touch post

**see Seth Godin

 

Earlier this week I mentioned this was possibly Seth’s most important post.

Why do I say that?  Because as a society, we allow others to define success.  So we end up striving hard and sacrificing much in order to acheive someone else’s definition of success.  Living for too little a goal.

My take on life is we each have our own measuring stick. This is true of businesses as well.  If you’re adopting your definition of success from another person or adopting your company’s from the competition… you’ll probably fail even if you “succeed.”

This week, I heard the story of a man in our church.  I’ve known him for a while.  I have always been amazed by his involvement in leading others in the church and being involved in their lives.  He seems very successful in many ways, including busienss.  What I discovered this week was he capped his lifestyle early.  He owns his own business and now only works 20 hours a week.  The rest of his time is spent on his family and in ministry.

He has a different definition of success than many businessmen.

What’s the measuring stick you back your heels up to?  Tiptoeing and stretching in order to feel tall?  Have you ever wondered if being tall equals success?

 

Seth has written what I think is his most important post ever.

How do we define success? Usually by others’ expectations.

More to come on Friday.
(More from me at least. My expectations don’t set Seth’s schedule.)

 

Seth Godin portrait by Dustin Staiger
Illustration based on this Flickr photo by Mark Hurst.

Without a doubt, no other blogger has influenced my perceptions of marketing more than Seth Godin. Before I started reading Seth’s blog and books, I had a pretty narrow perception of marketing. I also had a narrow perception of career and business success.

Here’s what I’ve learned from Seth (in no particular order):

Permission marketing is more effective than interruption marketing.

Getting your message to sneezers is more urgent than getting it to the masses.

Remarkable gets remarked about.

Very good is the opposite of remarkable.

Perfection is the enemy of remarkable.

Survival is not enough.

There’s always a story.

How you tell it matters.

I am a laser beam.

Small is the new big.

Treat different customers differently. (segmentation ain’t just for databases)

Ideas are different than opinions. (which lead to this)

——————–

Seth is labeled as an agent of change. I find that appropriate since I can truly say he has changed the course of my career, which of course changes the course of my life.

Thank you Seth, for inspiring change. I, for one, have benefited from it.

 

Watercooler SpicketsWatercooler Spickets
Flickr photo by feefee.

I advised a political candidate recently to follow up with a blogger who had contacted him.

“The blog probably doesn’t reach as many people as TV, radio, or direct mail.” I acknowledged. Then I explained, “But the people who read it are influencers. By engaging them with your message, you can hope to affect watercooler talk across the city.”

Seth makes the point much better than I did.

What if you’re not a politician? Should you care about watercooler talk?

 

Being CoPassionate

There’s one character who appears in The Incredibles only three times, but he really says it all, that little kid on the tricycle. When Mr. Incredible yells at him, “Well, what are you waiting for?” the kid replies, “Oh, I don’t know. Something amazing, I guess.” That’s what we’re ALL waiting for.
Andrea Gronvall interview with Brad Bird, Director of Pixar’s The Incredibles.

My wife and I were talking the other evening. She said, “I’ve been thinking about you all day.”

It’s not what you think.

My wife is a dental hygienist. She had been at a “team meeting” with the dental office. My wife thought the dental consultant said something I would say. They discussed how to ask patients questions and discover what the patient might want done to enhance their smile. The hope is that they discover something the patient is passionate about changing. The consultant then encouraged the office staff to be passionate about that change with the patient.

That’s being CoPassionate.

Being CoPassionate is the difference between being considered an inspiration and being considered a nut.

Being passionate about what you offer customers is great. Understanding why your customers get passionate and reflecting that back to them is even better. When you do that, something amazing happens.

That’s what we’re ALL waiting for.

 

Warriors, Workers, Whiners and Weasels bookDUST!N
So, we’re segueing into your book, Warriors, Workers, Whiners & Weasels and you have an accompanying blog with that, which is blog.warriorsandweasels.com. Can you tell me a little bit about the book?

Tim
Well, it’s a management philosophy that I’ve been working with for some time and thought I’d put it down on paper. Basically, what I’ve found over the years is that I’d classify people into those four categories and it became an easy lexicon so that you didn’t have to explain things. You’d be working with your managers and say, “Oh, we’ve got a whiner here.” and everyone would know what that was. It became a time-saving classification system.

In the book I break down into those four categories. I offer hints as to how you deal with people, because there’s a lot of people on the cusp. They’re making that career decision that they’re going to be a worker or a warrior… or they’re going to go down into whiner territory and stay there for the rest of their lives.

So the book is written from two perspectives:

The manager’s perspective to say, “OK, this is a helpful way to help me classify people with some hints of how to manage them.”

From the personal perspective to say, “Wow! Am I acting like this sometimes?” As I was writing the book I thought I’ve exhibited all these traits myself at one time or another. I found it helpful to look at a decision I have to make and go, “Boy, if I make this decision… bottom line is I’m being a weasel. Am I comfortable with that?” or I’m whining here.

DUST!N
You’ve got a lot of experience starting up a lot of different companies throughout the years. Is this something you’ve just distilled from your experience of all the different companies you’ve worked with?

Tim
Absolutely. Not only starting my own companies, but I might work with 40 or 50 clients in a year. We’re a project-based agency and I’ve been in this business now 20 years doing this kind of work. And there’s a lot of businesses where you get to see a lot of clients… but it’s pretty interesting. Not only in how I manage my own staff and my own personal life, but when you work with all these companies, you see a lot of dysfunction. I can look at my clients, and you see enormously successful companies and you say, “Wow! That guy’s a warrior. I can see why they’re successful.” Sort of the personality of the organizations. The concept seemed very extendible across the board.

So, around the office, now we can communicate really quickly.
“How’s the new client?”
“Well, the head guy’s a real warrior, but we’ve got a whole level of weasels in this department. It’s going to make our life very difficult.”

You have to figure out how to help make those organizations be successful when they have the wrong people in the wrong positions.

DUST!N
There are some different books out there and resources that use some similar concepts. Even some people using allegories to get the point across. Like, if you took the DISC model for personality types, you might say someone was a high D or S… or a DSC.

For me, it’s kind of hard to apply that in the scenarios you’re talking about applying it across different contacts in the organization. So, do you see your 4 W’s as something people can apply pretty readily and easily to their clients and within their own organization?

Tim
Well, I think so. I think it’s real common sense. And stringing together four attributes that people think of anyway, it doesn’t make me brilliant. The book to a certain extent is about how you proceed up or down that scale and the steps you take to get there.

Also, with a full acknowledgment that you’re going to deal with all four classifications… a lot. The problem is, when you get weasels in an organizations… they don’t do things for… it’s a real minority of people luckily, but there are people in life that do things for no apparent reason. It’s a very ego-intensive, evil way to deal with things. I’d rather deal with someone who’s incompetent, because I can deal with that.

DUST!N
(laughs) So, who would you say this is written for? Who’s the audience for this book?

Tim
Hopefully we’ll find two audiences… (Read More “Interview with a Warrior – Tim O’Leary Pt. 2)

 

Two posts by Big-Time Gurus recently addressed the same point.

1. Tom Peters:

Old story. But never an old story. I went to Whole Foods and Starbucks back-to-back yesterday afternoon. No holes: Every (EVERY—perhaps 6?) staff member was pleasant, chatty, informed, etc.

I remain amazed.

2. Seth Godin (read the post to get context)

Sure, she was an annoying nut. But she was passionate about containers, certainly. Smart hiring goes a long way.

Duh, you say? Yet how many businesses really hire people because they’ll be pleasant, chatty, informed, and PASSIONATE (specifically about your core offering)?

Years ago, I was interviewed for a position with a publisher. In my final interview, the VP asked me if I was passionate about books. I paused and honestly answered, “No.” That one question kept me from getting the job. Ironically, I’ve developed a passion for books since then.

No. Wait. That one ANSWER kept me from getting the job. The question really left it up to me to be honest, since I knew the answer he wanted to hear.

What if he asked me something different:

“What books are you currently reading? What are your all-time favorites?”

or

“Here’s our catalog. Circle the books you would like for free. We’ll give them to you.”

Does your interview process answer these two questions:

What passion do we need our people to possess?

How do we discover whether that passion is in a person?

 

Blue Sheep
… when you can simply advertise with Blue Sheep?

I think Blue Sheep is a great example of the mindset of most advertisers and marketers today. The effort to be different is focused almost exclusively on the promotion. Meanwhile, their positioning (brand), product, pricing, placement (distribution), and people are unremarkable.

This is Flash-in-the-pan thinking. It’s not sustainable. Customers may try you once, but you haven’t done anything to make them loyal fans. You haven’t done anything encouraging them to refer their friends.

So, what to do you have to do? Make more Blue Sheep, which isn’t easy. Remember, you’re dealing with a fairly unremarkable product.

With a Purple Cow, your product is remarkable. Therefore, it makes it easier to draw remarkable people as employees.

It’s easier to get remarkable distribution (i.e. ecclectic shops or simply higher demand).

You almost automatically create remarkable positioning.

You will likely have more leverage for pricing toward better margins.

Remarkable promotion becomes much easier, more natural. You simply tell the story.

So, you have a choice: Purple Cow or Blue Sheep. Which is it for you?

(hat tip: Ernie Schenck)

 

SquiDustin

Squidoo logo
If you haven’t checked out Squidoo, well it is worth a visit. By searching Seth Godin’s brainchild, I’ve found some great information on HR and ideas for a professional organization to which I belong.

Check out my lens when you have a moment. I haven’t really figured out what I want it to do, so it basically just introduces people to me, my blog, and my recommended books.