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Where is Your Change Friction?

How does change occur? From the inside-out or from the outside-in? Answer: Both. This is true of people and organizations. Before this change happens, there is friction. Either friction on the inside or friction on the outside. Friction is really neither a good thing...

Your Expectations, Not Delivered.

Antony is staying on top of AT&T’s apparent misrepresentation of services offered (or at the least inconsistent representation). Check out Anthony’s post over at Names@Work to see how this one turned out. Left hand (advertising) meet right hand...