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The Hire Standard

Two posts by Big-Time Gurus recently addressed the same point. 1. Tom Peters: Old story. But never an old story. I went to Whole Foods and Starbucks back-to-back yesterday afternoon. No holes: Every (EVERY—perhaps 6?) staff member was pleasant, chatty, informed, etc....

The Fat Brush

I mentioned we’re not very good at soundbites and snapshots. Why not? Because we typically paint pictures in big brushstrokes… with a fat brush. And we assume that… Ann Coulter represents most conservative republicans. Jerry Falwell and Pat Robertson...